Comsys IT
Managed IT vs Break/Fix
Paying per problem feels cheaper — until you add up the downtime and surprise bills. Here’s how the two approaches really compare.
／ 01
Managed IT vs break/fix, side by side
"Break/fix" means you only call for help once something's already broken. Managed IT flips that — we keep things running so problems are rare and small.
Comsys Managed IT
Break/fix (pay-as-you-go)
Monthly cost
Predictable fixed fee
Unpredictable — pay per incident
Response when it breaks
Fast, prioritised, often before you notice
You wait in a queue, billed by the hour
Monitoring & prevention
Proactive — issues caught early
Reactive — only fixed once it breaks
Security & backups
Managed and tested as standard
Usually an afterthought
Budgeting
Easy — one line item
Surprise bills when things go wrong
Long-term IT strategy
Included — we plan ahead with you
None — just firefighting
Most Auckland SMBs save money with managed IT once you count the downtime, surprise bills and lost productivity of break/fix.
／ FAQ
Frequently asked questions
Is managed IT more expensive than break/fix?
The monthly fee is predictable, but most businesses spend less overall once you factor in reduced downtime, no surprise bills, and better security and productivity.
Can we switch from break/fix to managed IT easily?
Yes. We start with a free review of your current setup, then transition you onto a plan with no disruption to your team.
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